If you go to add/remove and try there if no luck D/load Gipo@utilities. works well. also go to top of web page tools internet options delete files delete cookies clear history, content clear ssl state autocomplete clear forms.. Then go to your C Drive Windows Prefetch delete all thats there but not layout.. . Hope that helps.. . Good Luck.. . P.S. The prog will get rid of the file that says, in use by another prog.