Question

What are the key characteristics of excellent customer service?

Answer 1

I used to train people in customer service jobs, the one thing I always wanted them to remember was to treat every customer like they are the most important customer ever. You treat guests in your home with respect and serve them because they are important to you, you should treat guests in your business the same. Remember they are the most important customer you have, even if they don't spend as much as others, or they may be in a bad mood, they are who you have right now, and they are who you are here to serve.

Answer 2

Effective customer service is not only meeting a customer's needs and concerns but exceeding their expectations.. Be a customer's advocate.

Answer 3

I'm not sure if I understand your question, but I'll give you my opinion anyway, 'cause that's what "Yahoo! Answers" is all about, right??. If you are already a customer service representative, you can gauge your effectiveness by how pleased your customers are with the level of service you have provided to them. Remember this though: there is no pleasing everyone! If the overwhelming majority are pleased, you're doing great!. As a 24 hour answering service telephone operator, I usually find that the best way to achieve effective cust srvc is by listening, understanding, empathizing, giving realistic solutions to people's problems or concerns and by being as nice to my callers as I would want them to be towards me. . Hope I didn't completely misunderstand your question and I hope it helps!

Answer 4

A willingness to put yourself out a bit for the sake of your customer. In other words, kiss their butt to make a sale.