Top of web page tools internet options delete files delete cookies clear history, content clear ssl state autocomplete clear forms, then go to your C Drive Windows Prefetch delete all thats there but not layout.. Then switch the power of to your modem and leave for 5 Min's then switch back on and leave for another 5 Min's.. Do the usual scans with your anti virus and spy/adware progs.. . Hope this helps.. . Good Luck.